Cancellation Policy

We understand that plans can change, and we strive to accommodate our clients to the best of our ability. Please review our cancellation policy below:

1. Cancellation Fees:

• Cancellations made more than 24 hours before the scheduled pick-up time will not incur any charges.
• Cancellations made within 24 hours of the scheduled pick-up time will result in a 50% (may change) cancellation fee.
• Cancellations made less than 2 hours before the scheduled pick-up time will result in a 100% cancellation fee.

2. No-Show Policy:

• If a client fails to arrive at the designated pick-up location without prior notice, it will be considered a no-show.
• No-shows will be charged the full amount of the reservation.

3. Changes to Reservations:

• Changes to reservations, including pick-up/drop-off locations, times, or vehicle types, are subject to availability.
• Changes made less than 24 hours before the scheduled pick-up time may incur additional fees.

4. Weather and Other Unforeseen Circumstances:

• We understand that certain circumstances, such as severe weather or emergencies, may necessitate a cancellation.
• In such cases, we will work with you to reschedule your reservation or provide a refund, subject to our discretion.

5. How to Cancel or Change a Reservation:

• To cancel or change a reservation, please contact our customer service team at least 24 hours before the scheduled pick-up time.

6. Refunds:

• Refunds for cancellations will be processed within business days.

7. Additional Terms:

• This policy is subject to change without prior notice.
• By booking our services, you agree to abide by our cancellation policy.